Refund policy

RETURN AND REFUND POLICY

Change-of-mind returns

The Thirty Tees does not accept returns or exchanges when a customer changes their mind, selects the incorrect size, finds the item elsewhere for less, or decides they no longer want the item. Please review the item description, photographs and measurements carefully before purchasing.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If an item is faulty, unsafe, materially different from its description or photographs, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law.

Many of our items are pre-loved or vintage. Any wear, marks or imperfections that were clearly disclosed in the product description or photographs before purchase are not considered undisclosed faults.

Reporting a problem

Please contact us at contact@thethirtytees.com as soon as possible and include:

• Your order number
• A description of the problem
• Clear photographs showing the issue

Please wait for return instructions before sending an item back.

Return postage

If the item is confirmed to have a problem covered by Australian Consumer Law, The Thirty Tees will reimburse reasonable return-postage costs. Please retain your postage receipt. If the item is assessed and no qualifying problem is found, the customer may be responsible for the return costs.

Refunds

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider.

Nothing in this policy limits or excludes any rights or remedies available under Australian Consumer Law.